Privacy policy

Privacy Policy

So Your Own Limited ("We", "Us", "Our") is committed to protecting and respecting your privacy. This Privacy Policy explains how We collect, use, store, and protect your personal data when you visit Our website, purchase Our products, or interact with Us.

By using Our website or services, you agree to the collection and use of information in accordance with this policy.

Who We Are

So Your Own Limited
Company Registration Number: 15633291
Registered Address: 20 High Street, Shaftesbury. Dorset. SP7 8JG 

What Data We Collect

We may collect, use, store, and transfer different kinds of personal data about you, including:

  • Identity Data: First name, last name, username or similar identifier, title, date of birth & pronouns.
  • Contact Data: Billing address, delivery address, email address, and phone number.
  • Financial Data: Bank account and payment card details.
  • Transaction Data: Details about payments to and from you and other details of products and services you have purchased from Us.
  • Technical Data: Internet protocol (IP) address, browser type and version, time zone setting and location, browser plugin types and versions, operating system and platform, and other technology on the devices you use to access this website.
  • Profile Data: Purchases or orders made by you, your interests, preferences, feedback, and survey responses.
  • Usage Data: Information about how you use Our website, products, and services. To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
  • Marketing and Communications Data: Your preferences in receiving marketing from Us and your communication preferences.

How We Collect Your Data

We use different methods to collect data from and about you, including through:

  • Direct interactions: You may give Us your Identity, Contact, and Financial Data by filling in forms or by corresponding with Us by post, phone, email, or otherwise.
  • Automated technologies or interactions: As you interact with Our website, We may automatically collect Technical Data about your equipment, browsing actions, and patterns.
  • Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources in the following ways:
    • Companies who support our Site and Services, such as Shopify and Tepo.
    • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfil your orders and provide you with products or services you have requested, in order to perform our contract with you.
    • When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

How We Use Your Data

We will only use your personal data when the law allows Us to. Most commonly, We will use your personal data in the following circumstances:

  • To process and deliver your order, including managing payments, fees, and charges, and to collect and recover money owed to Us.
  • To manage Our relationship with you, including notifying you about changes to Our terms or privacy policy, and asking you to leave a review or take a survey.
  • To detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. 
  • To enable you to partake in a prize draw, competition, or complete a survey.
  • To administer and protect Our business and this Website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data).
  • To deliver relevant Website content and advertisements to you and measure or understand the effectiveness of the advertising We serve to you.
  • To use data analytics to improve Our website, products/services, marketing, customer relationships, and experiences.
  • To make suggestions and recommendations to you about goods or services that may be of interest to you.
  • To use images and videos of you and your designs for marketing and promotional purposes, only with your explicit consent.

Images and Video Use

We may wish to use images and videos of you and your designs for marketing and promotional purposes. This will include, but is not limited to:

  •  Display on Our website.
  •  Social media platforms.
  •  Print and digital marketing materials.

We will only use these images and videos with your explicit consent, which you can provide through Our consent forms. You have the right to withdraw this consent at any time by contacting Us at becky@soyourown.com 

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimise the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfilment purposes, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:

  • With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).
  • When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship your products or through your use of social media widgets or login integrations, with your consent.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations, to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

Marketing Communications

You will receive marketing communications from Us if you have requested information from Us, purchased goods or services from Us, or if you provided Us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.

Data Protection Compliance

We comply with data protection laws, including GDPR. This includes having a lawful basis for processing data, implementing appropriate security measures, and respecting individuals' rights.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

  • Request access to your personal data. 
    • This is commonly referred to as ‘data subject access request’. This enables you to receive a copy of the personal data We hold about you and to check that we are lawfully processing it. 
  • Request correction of your personal data.
    • This enables you to have any incomplete or inaccurate data We hold about you corrected. In some circumstances we may need to verify the accuracy of the new data you have provided. 
  • Request erasure of your personal data.
    • You can request that We delete or remove personal data where there is no good reason for us to continue to process it. Please note that we cannot always erase your personal data if We are required by law to keep your data. In these circumstances We will make you aware. 
  • Object to processing of your personal data.
    • Where we are relying on a legitimate interest (or those of a third party), and there is something about your particular situation which makes you want to object to processing on this ground, as you feel it impacts on your fundamental rights and freedoms, you also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
  • Request restriction of processing your personal data.
  • Request transfer of your personal data.
  • Withdraw consent. This will not affect any material already published prior to the withdrawal.

If you wish to exercise any of the rights set out above, please contact Us at becky@soyourown.com

Contact Information

If you have any questions about this privacy policy or Our privacy practices, please contact Us: becky@soyourown.com

Changes to the Privacy Policy

We may update this privacy policy from time to time to reflect Our practices and to ensure We remain compliant with GDPR law. When We do, We will upload the latest version to Our website. We encourage you to review this policy periodically to stay informed about how We are protecting your information.

By using Our website, you consent to the collection and use of your information as described in this privacy policy.

Policy updated 23/08/2024